- Client Feedback
We depend on Lithium to scale with our volume especially around peak periods like the Holidays.
- Tarik Mahmoud
Sr. Manager, eSupport & Service Technology
Community Managers
- - Lithium Forums Overview (101)
- - Lithium Ideas Overview (102)
- - Lithium Administration Training (201)
- - Lithium Moderation Training (301)
Moderators
- - Lithium Forums Overview (101)
- - Lithium Ideas Overview (102)
- - Lithium Moderation Training (301)
Business Owners, Prospects
- - Lithium Forums Overview (101)
- - Lithium Ideas Overview (102)
All courses are available in an on-demand, self-paced format, so you can access them whenever you want and as many times as you wish. These on-demand courses are included in the Launch fee.
To request access to courses, inquire about private sessions, and learn more about our curriculum and course offerings, please contact education@lithium.com.
We know that training is a critical component of any community, so Lithium provides a series of task-based courses for various project team members. In addition to hands-on exercises for the "how-to" mechanics, the courses incorporate Lithium best practices based on our many years of deploying and observing communities. Our goal is to help you build successful communities from planning and design through implementation, growth and management.
As an additional service, we can provide private sessions; if you are interested, please contact education@lithium.com.
101 Lithium Forums Overview Course Description
- 30-Minute Webcast View
- Forums Scenario 1 - A Customer Needs HelpView
- Forums Scenario 2 - A Super User Takes Action View
102 Lithium Ideas Overview Course Description
- 30-Minute Webcast View
201 Lithium Interactive Administration Training Course Description
- Click here to request access to this course. You must be a current Lithium customer or partner for access.
301 Lithium Interactive Moderation Training Course Description
- Click here to schedule this course. You must be a current Lithium customer or partner for access.
Course Descriptions
101 Lithium Forums Overview
There are three parts to this Forums overview:
- Value Webcast: An Introduction to Community Best Practices with Joe Cothrel, Chief Community Officer at Lithium (30 minutes)
- Forums Scenario 1: A Customer (or Prospect) Needs Advice You'll see a user search, browse through and register for a community. Then, she will post a message, edit it, add tags, and subscribe to it. (5 minutes)
- Forums Scenario 2: A Super User Takes Action Super users are your most active and engaged users. You'll learn the characteristics of a typical super user and the special privileges that they often have. In this scenario, you'll see key features in action and why they're important to your community, such as Ranks, Kudos, Accepted Solutions, the User Profile, the Image Gallery and Private Messaging. (9 minutes)
102 Lithium Ideas Overview
Business Value Webcast: An Introduction and Product Demo with Phil Soffer, VP of Products at Lithium (30-minutes)
201 Lithium Interactive Administration Training
This task-based course is designed for Community Managers and Administrators who need to learn about Lithium Community planning and administration. It includes Lithium's best practices and the basic mechanics of getting things done using the built-in Community Admin console.
Students will learn how to:
- Plan and create the community content structure
- Navigate the Admin console
- Create community communications and announcements
- Configure permissions and roles
- Create private areas
- Plan and create a rank structure
- Assign a role upon registration
- Configure workflow to handle flagged content (abuse, smut, keywords, tags, logins)
- Configure the user environment
301 Lithium Interactive Moderation Training
This course is made up of three main sections. The first two, Moderation Techniques and Common Moderation Issues, contain principles and best practices, based on Lithium's many years of delivering Moderation services to its customers.
The third part of the course covers Community Moderators using Lithium tools. In a series of over 20 mini-tutorials, averaging 3 minutes each, students learn how to:
- Manage messages (review, edit, move, delete, mark read-only)
- Manage users (update profiles, document their actions, ban)
- Highlight and de-emphasize (configure settings for floats, accepted solutions, kudos and tags)
- Create announcements and polls
- Configure workflow for filters and abuse reports
Students also explore administrative topics, such as configuring kudos, ranks, tags, and the user environment.
