Lithium Response is simply the world’s best tool for customer care agents engaging customers over social networks. We have fully automated the identification and routing of social conversations into prioritized workgroup queues. Agents respond through the originating social network and link to existing answers in their Lithium community, from a single high-performance interface. Customer replies are routed to the appropriate agents as cohesive threaded conversations. The productivity improvements will show in supervisor dashboards which report on customer care KPIs. learn more about Lithium response >
When customer communities are vibrant everyone wants to get involved. With Lithium Groups, trusted members of the community can start and run their own conversation spaces. Groups have separate navigation and easy administration so people beyond the core team can create spaces for focus groups, fan clubs, beta programs, or user groups. Group members get automatic updates to the conversation stream so they stay current on topics they care about and are enticed to participate often.
ratings & reviews
Lithium Ratings & Reviews increases buyer confidence and conversion rates by weaving social content into your product pages. Only Lithium Ratings & Reviews is integrated with the Lithium Community Platform and Social Reputation Engine, enabling you to use gamification to enlist community members to write reviews and answer product questions in a timely manner. Drive increased buyer confidence and purchase behavior on your site. learn more about ratings and reviews >