one place for driving higher social ROI
Lithium Social Intelligence is a one-stop shop for measuring and improving performance across on-domain communities and off-domain social networks.Through a unique combination of social science, real-time performance metrics, and web analytics, Lithium Social Intelligence delivers the deepest insights into customer engagement.
identify the most important people and content
Lithium provides the only analytics solution that gives you the ability to view web analytics and community engagement metrics together and drill down to the level of each conversation and community member. With this powerful set of capabilities, you can identify your top contributors and highest performing content in every area of your community in minutes.
Use this insight to focus your energy on effective strategies for increasing ROI, such as building superfan relationships and amplifying the reach of high value posts.
understand the drivers of community health
Lithium captures data from billions of customer interactions each month and maintains more than a decade of historical data in a next-generation architecture optimized for high-performance reporting. Our team of in-house social scientists, led by Dr. Michael Wu, uses this vast data set to create algorithms that provide deep insight into community health and vibrancy.
The Lithium Community Health Index combines six key health factors into a index value similar to a credit score, helping you understand overall health as well as overall areas of strength and weakness.
compare performance against peers
In addition to providing you with a wealth of actionable metrics for your own community, Lithium gives you the power to benchmark your performance against hundreds of other leading brands with Lithium Communities. See how you stack up on critical metrics such as Community Health Index, average minutes to reply, average page views per visit, and more.