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Our forums have become an invaluable support channel for us, the tight integration of our Lithium community and RightNow CRM system makes for a much better overall experience for our customers.
- Jennifer Crawford
Director, Customer Service
Lithium Ideas enables enterprises to launch and moderate online idea exchanges where customers post, discuss, and vote for ideas. By providing a simple and cost-effective way for organizations to request and respond to customer feedback, Lithium Ideas delivers significant value for product managers, marketers and customers:
- Product Managers: Product or brand managers can more easily and cost-effectively solicit and prioritize product enhancement ideas from customers, increasing product competitiveness and customer satisfaction.
- Marketers: Marketers can host public brainstorming sessions or contests, generating customer engagement and excitement around new products or marketing campaigns.
- Customers: Customers have a structured mechanism for documenting an idea, seeing if other customers agree or not, and tracking whether that idea gets implemented.
Idea Submission, Voting, and Commenting
Lithium Ideas is purpose-built for managing customer-driven innovation, making it simple for users to:
- Submit their ideas using a rich text editor
- Browse others' ideas via a vote-driven front page or leaderboards, and sort ideas by status, category, or tags
- Vote for ideas they like with a single click, without refreshing the page
- Comment on ideas, sparking lively conversation
Moderation and Enterprise Readiness
Lithium Ideas inherits the scalability, security, and manageability of the Lithium platform, so it's ready for enterprise deployments. In particular, Lithium Ideas provides a rich set of moderation tools that enable moderators to protect the company's brand by scanning for malicious key words, preventing ballot-box stuffing, and managing or banning misbehaving users. Moderators can manage content by merging similar ideas and weighting voting based on users' reputation.
Integration with the Lithium Platform
Lithium Ideas is built on Lithium's shared platform services and is tightly integrated with Lithium Forums and Blogs, ensuring a cohesive community experience and providing a seamless path for adding new services that help sustain and grow community participation. Integration highlights include:
- Ability to elevate ideas: Great ideas can be moved to an innovation exchange from blog conversations, support forum questions, or engagement sites.
- Single user and reputation system: Ideas-related privileges can be given based on a user's reputation, and users can achieve status by submitting useful ideas.
- Single search engine: Ideas display in search results alongside blog posts and forum content.
- Single data/metrics system: Idea activity can be analyzed separately or in aggregate with other community activity.
Enterprises can deploy Lithium Ideas stand-alone or as an integrated part of a larger Lithium-powered customer community initiative.
