news & events
press releases
May 21, 2013
Lithium Named a Visionary in Gartner Magic Quadrant for CRM Customer Engagement Center in 2013
Evaluation based on vendors who respond to the challenge of ‘any channel’ customer engagement
Lithium Technologies, the leader in Social Customer Experience, today announced it has been positioned by Gartner, Inc. in the Visionaries quadrant of the CRM Customer Engagement Center Magic Quadrant for 2013.
May 7, 2013
Lithium Announces Winners of 2013 Social Customer Excellence ‘ Lithy’ Awards
Company Certifies More than 300 Community Managers, Social Strategists Worldwide
Lithium Technologies, the leader in Social Customer Experience, today announced the winners of the company’s annual Social Customer Excellence (“Lithy”) Awards.
April 24, 2013
Lithium CEO Rob Tarkoff Outlines Blueprint for Change with Social Customer Experience at LiNC 2013
Groundbreaking new products, strategic insights give brands significant edge through social interactions on both brand web properties and public social networks
Lithium Technologies, the leader in Social Customer Experience, today kicked off its Lithium Network Conference (LiNC) 2013.
news
June 12, 2013
CommBank Redesigns Website, Adds Social Support
The Commonwealth Bank has unveiled a revamped website and new social support forum based on the Lithium platform. The new design is intended to reduce clutter and make the site more intuitive and personalised, according to the bank.
June 1, 2013
Meet The New Boss And His Take On Your Strategy
Companies are aligning their entire organizations to how their customers want them to behave, and listening is key. Lithium customer, Aruba Networks, routinely invites advocate customers to review product and market plans. Social communities, based on Lithium Technologies, are effective in building persistent conversations between a largely technical customer base and employees.
May 29, 2013
Don't Be Fooled: Social-Media Consumers Aren't in a Relationship
With You
The huge clouds of hype around social customer relationships may have led you to buy into the idea that your customer is desperate to begin a passionate long-term relationship with your brand. But let’s face facts. Your customers aren’t looking for an LTR. Far from loving you, they’ve never been more critical of you. Lithium CMO Katy Keim shares her thoughts in AdAge about the impact of social media on brand-consumer relationships.
awards
May 9, 2013
TechBEST Best in Show Award 2013
February 25, 2013
October 2, 2012
upcoming events
Lithium Social Web - Product Demonstration
June 20, 2013
Join Lithium for our next demonstration of the Lithium Social Web customer care platform.
Argyle Executive Forum: 2013 Chief Marketing Officer Leadership Forum
June 27, 2013
Lithium is proud to sponsor Argyle Executive Forum's 2013 Chief Marketing Officer Leadership Forum, held June 27th in Atlanta.
The Digital Collective: "Back to School"
September 11, 2013
Lithium is proud to be the discussion group sponsor at The Digital Collective, held September 11-13 in New York
twitter stream
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RT @ieriley: @miggydlc @enjoyGLOBE from sceptic to evangelist on social backed by real numbers & @LithiumTech #sos2 t.co/KUfod7aH9c
2 hours ago
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RT @charleshough: @miggydlc community is humanizing customer experience #SOS2 @LithiumTech t.co/CiLQ38rfIu
2 hours ago
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'98% of those who like a #Facebook brand page don’t return - per @LithiumTech's @LyleFong via @Forbes. Read more: t.co/ZzvrAEYWhY
Yesterday
recent blog posts
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