Service & Support Professionals Association Honors Lithium Technologies as "Recognized Innovator"
- May 7, 2007
- FOR IMMEDIATE RELEASE
Lithium's Award-Winning Online Community Building Solutions Acknowledged for Improving How Companies Provide Customer Service and Support
EMERYVILLE, Calif. - May 7, 2007 - Lithium Technologies today announced it has been named a "Recognized Innovator" by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. Lithium was recognized today at the SSPA Best Practices Conference in San Diego for improving the way companies leverage Web 2.0 to support customers. Winners were selected by a panel of seven judges, including industry experts, SSPA members, and SSPA Vice President of Research John Ragsdale.
"With technical complexity creating an explosion of customer interactions, innovative service and support applications are required to help companies continue to meet and exceed customer expectations," said Ragsdale. "Lithium offers innovative on-demand online community building technology and industry thought leadership that can revolutionize the way companies approach assisted and unassisted customer support."
"It is an honor to be recognized by the SSPA again," said Lyle Fong, chief executive officer and co-founder of Lithium Technologies, Inc. "As more and more customers are turning to the Web as the first place to look for help, Lithium's on-demand community solutions make it faster and easier to find answers to questions and for members to interact with each other for help. This is our second award for innovation, and we are pleased to see the SSPA embrace and acknowledge the advantages from Web 2.0 technology advances in the customer support space."
Lithium was named a winner in the SSPA's Web 2.0 Innovation category. Today's always on, always connected Internet offers a number of opportunities and challenges to customer service organizations. Companies recognized for Web 2.0 Innovation are delivering solutions that leverage the best of Web 2.0 features (communities, forums, Wikis) and/or Web 2.0 infrastructure (VOIP, proactive monitoring, extreme personalization) to meet the ever-increasing demands of customers.
In 2006, Lithium was named as a "Recognized Innovator" in the Optimization Innovation category, which recognized companies that deliver innovative approaches to cutting operational expenses and increasing productivity for technical support and field service agents.
More information on the SSPA Best Practices Conference and SSPA Recognized Innovators can be found at www.thesspa.com.
About the SSPA
As the industry's foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum - from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA), the Association for Services Management International and the Electronic Supply Chain Association. For more information, visit www.thesspa.com.
About Lithium Technologies
Lithium Technologies provides market-leading solutions for building successful online communities. Lithium's on-demand platform, backed by community management expertise, enables clients to increase brand loyalty, sales, and customer satisfaction while decreasing customer care costs. Lithium’s solutions have been implemented by many of the world’s largest organizations, including Dell, Cingular, Comcast, Sprint, Nintendo, Symantec, and others. Founded in 2001, Lithium is privately held with headquarters in Emeryville, Calif. For more information, visit www.lithium.com.
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