Spatial Chooses Lithium
- Oct. 2, 2007
- New support community part of Spatial’s ongoing customer-centric strategy
emphasizing customer relationships and open communication
EMERYVILLE, Calif. – October 2, 2007 – Lithium Technologies today announced that Spatial Corp, a market-leading provider of 3D components, has launched a new online support community using Lithium’s Web-based, on-demand community building tools. The community, branded the Faces & Facets Online Community Forums, is a peer-to-peer network that provides Spatial’s users a place to share knowledge, discuss best practices and communicate with other developers and Spatial staff. In addition to discussion boards and forums, the community features integrated blogs that provide insiders’ perspectives on the 3D industry and technology. Spatial’s new community, Faces & Facets, located at http://forums.spatial.com, was launched shortly before its users conference, the 3D Insiders’ Summit, which is taking place today and tomorrow in Boulder, CO.
In its search for community building tools, Spatial required a robust and customizable solution, and was looking for a provider that would deliver ongoing training, as well as a high level of customer service. To that extent - Joe Cothrel, VP of Community Management at Lithium, will join-in for the launch of this new support community by presenting “Online Support Communities Best Practices (Making Spatial’s User Community Work for You)” on day one of the 3D Insider’s Summit. Along with onsite promotion at the user conference, Spatial is also aggressively promoting the community with free Community T-shirts and a raffle for an iPhone or laptop to new members who sign-up.
“Our Faces & Facets community is an important element in our strategy of bringing our customers even closer to our developers. We believe Faces and Facets will help us set a new standard for the 3D components business,” said Jerry Walters, vice president of marketing, sales, and services for Spatial. “We want to give our users the best, and Lithium stands out in the field. In addition to a great product, Lithium provides excellent value-added service and support. In the end, it was Lithium’s expertise, professionalism and customer care that won our business.”
Walters added, “The success of the forum will go beyond the number of hits and users. We anticipate the community will become a real value center for our customers.”
Lithium’s suite of community building tools makes it easy for Spatial’s customers to become active participants in an engaging community. The forum features a ranking system that helps Spatial to identify important and influential members of the community. The suite’s intuitive Web-based management system features a permission system that allows administrators to customize the privileges that individual members receive. The community also includes a subscription system that allows customers to track their questions via e-mail or by RSS, and subscribe to one or all of the posts of particular product experts. Lithium has also integrated comprehensive search tools; tagging, which helps optimize search results; and hundreds of personalization options.
“Spatial needed a central location to bring together its growing customer base where they could increase connections among users and Spatial employees,” said Lyle Fong, CEO and Co-Founder of Lithium Technologies. “We’re confident that Spatial will see the benefits of running a successful support community as Faces & Facets grows into a hub for product information for both old and new customers, and a place where users are actively helping Spatial and each other.”
About Spatial
Spatial Corp. is a market-leading provider of world-class 3D software component technologies. Spatial develops, markets, and supports best-of-breed 3D component technologies and services, to address the requirements of 3D in Business-to-Business (B2B) applications. Spatial’s components for 3D modeling, visualization, and interoperability have been adopted by some of the world's most recognized software developers, manufacturers, research institutes, and universities. Headquartered in Broomfield, Colorado, Spatial has offices in the USA, Germany, France, Japan, China and the United Kingdom. For more information, please visit Spatial’s Web site at http:// www.spatial.com,
or contact Spatial by email at info_spatial@3ds.com or by phone at 303-544-2900.
About Lithium Technologies
Lithium Technologies provides market-leading solutions for building successful online communities including forums, chat, blogs, search, polls and private messaging. Lithium’s on-demand platform, backed by community management expertise, enables clients to increase brand loyalty, sales, and customer satisfaction while decreasing customer care costs. Lithium’s solutions have been implemented by many of the world’s largest organizations, including Dell, AT&T, Comcast, Sprint, Sony, Symantec, and others. Founded in 2001, Lithium is privately held with headquarters in Emeryville, Calif. For more information, visit http://www.lithium.com.
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