In the News
- July 15, 2008
- Dialogue with Lyle Fong, CEO, Lithium Technologies
- Nicole Ferraro interviews CEO and Co-Founder of Lithium, Lyle Fong, about deploying community tools in the enterprise and best and worst practices for establishing external communities around enterprise brands.
- Read it in Internet Evolution »
- June 30, 2008
- Lithium Technologies Scores Money to Revitalize Community Support for Enterprises
- Lithium Technologies has raised $12 million in venture capital today and that’s a big boost for the Fong family dynasty.
- Read it in VentureBeat »
- June 30, 2008
- Lithium Technologies Raises $12 million; Social Network for Enterprises Will Invest in Innovation
- Lithium, a provider of enterprise communities driven via software as a service (SaaS), joins LinkedIn, Twitter, Jaxtr and others, which all this month created a splash with their respective financial news.
- Read it in ZDNet.com »
- June 11, 2008
- Letting the Customer Inside
- The Enterprise 2.0 Conference featured innovative solutions that provide numerous avenues for retailers to engage their customers in ways previously unimaginable.
- Read it in eWeek.com »
- June 9, 2008
- Big Businesses Taking a Cue From Gaming
- Online games may be banned in Corporate America, but they have actually proven fairly useful for building customer loyalty. How? Well, companies need to find ways to cater to their power users, who are often similar to gamers.
- Read it in BloggingStocks, AOL Money & Finance »
- June 1, 2008
- Linksys Gets Shaken, A Community is Stirred
- Credit Lithium Technologies' online community-based CRM solution for saving some users' holiday seasons: When an earthquake struck the South Pacific on Christmas Eve 2006 and brought down contact centers for Linksys (a Cisco Systems unit), customers turned to the new online support community for answers.
- Read it in destinationCRM.com »
- May 23, 2008
- An Online Video Strategy That Hits the Mark
- FutureShop (a division of BestBuy Canada), Canada's largest consumer electronics retailer, is using online community not only to learn more about its customers, but to help sell products and support customers.
- Read it in Paul Gillin's Blog »
- April 25, 2008
- The Power of Play on the Internet
- Game design and social networks are merging into one of the most persuasive forces on the internet.
- Read it in BBC News »
- April 25, 2008
- How Gaming Pros Help Big Companies
- What does zapping aliens have to do selling more phone services, computers or even books? Lyle Fong, co-founder and CEO of Lithium Technologies, describes how hardcore customers share many of the same characteristics of hardcore gamers.
- Read it in internetnews.com »
- Jan. 21, 2008
- You Need New CRM Solutions To Keep Pace With the New Social Consumer
- In his post about the next generation of CRM solutions, vice president and principal analyst of Forrester Research, William Band, cites Lithium as a solutions provider to "help customers to solve each others’ problems with solutions that support customer forums."
- Read it in Forrester Business Process & Applications Commentary »
- Oct. 26, 2007
- Social Networking Insiders Build Your Brand for Free
- Lori Deschene of BNET blogs on enterprise social networking. "The same spirit that drives individuals to spread the word also motivates others to contribute to company sponsored social networks."
- Read it in BNET »
- Sept. 28, 2007
- Future Shop Taps SaaS to Open Virtual Presence
- Canada's largest retailer of consumer electronics is employing virtual agents and online communities through a software-as-a-service model to improve customer service on the Web.
- Read it in IT World Canada »
- Aug. 24, 2007
- Best Practices: 10 Tips to Online Community Success
- Well-defined structures and roles are key to maximizing community involvement in Web 2.0 initiatives such as forums, blogs, and chats; a destinationCRM2007 exclusive.
- Read it in CRM Magazine »
- Aug. 20, 2007
- Q&A Versus Forums: Selecting a Support 2.0 Format
- Lithium Technologies is one company with plenty of experience building communities. They have designed enterprise software platforms for companies like Salesforce.com and Dell. And Joe Cothrel, vice president of community management has extensive knowledge of online community dynamics.
- Read it in Bernaisesource Blog »
- Aug. 19, 2007
- NYSE-listed CEO's say customer focus drives growth
- Chief executive officers of companies listed on the New York Stock Exchange believe that meeting and exceeding customer expectations will help drive sustainable growth in the
future, according to a new report.
- Read it in Reuters »
- July 30, 2007
- Technology (A Special Report) --- Companies expand online support
- More and more, companies are sending people to the Web for customer support. But most companies don't make it easy for people to find answers once they get there.
- Read it in Wall Street Journal »
- June 19, 2007
- Service Research & Innovation Initiative (SRII) Turns to Lithium to Power New Online Community
- Lithium Technologies, Inc., a leading provider of on-demand community solutions, today announced that the Service Research & Innovation Initiative (SRII) has selected Lithium's on-demand technology to build a new online community. The SRIINet community, located at http://forums.thesrii.org, is the focal point of the organization's initiative, and brings together technology service-based "seekers" and "solvers" to drive innovation initiatives for technology services. The SRII was founded in March 2007 by the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA), IBM and Oracle in order to increase the amount of targeted and funded service research, development and innovation in the technology industry.
- Read it in Market Watch »
- April 24, 2007
- Lithium's Spring 2007 Edition Brings Today's Consumer Web Features to Enterprise Communities
- Lithium Technologies, Inc. today released the latest version of the Lithium InterActive product suite, the company's Web-based software for developing
- Read it in Forbes »
- April 18, 2007
- On Demand Social Net Manager Lithium Technologies Closes $9 Million First Round
- On-demand social networking solutions provider Lithium Technologies closed $9 million in a first round financing co-led by Shasta Ventures and Emergence Capital Partners. The company, which has been around for six years,
- Read it in Paid Content »
- April 17, 2007
- Lithium Technologies Raises $9 Million
- Lithium Technologies Inc. has closed a $9 million Series A financing round, the company said Tuesday.
- Read it in East Bay Business Times »
- Media Contacts
- Susan Etlinger
Horn Group
415.905.4004
setlinger@horngroup.com
- Jory White
Horn Group
415.905.4041
jwhite@horngroup.com
- Awards
- April 2008
Red Herring 100 N. America Finalist
- March 2008
CRM WizKids Award
- February 2008
SIIA CODiE Finalist: Best Social Networking Solution
- May 2007
SSPA Innovators Award Web 2.0
- November 2006
SSPA Innovators Award Optimization
