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Linksys
When an earthquake in Asia severed 80% of support phone lines during Christmas 2006, Linksys redirected customers to the community; customer satisfaction was unchanged despite incident. Linksys eliminated its e-mail support channel after launching the community, and estimates that the community deflects more than 123,000 calls per month.
We depend on Lithium to scale with our volume especially around peak periods like the Holidays.
Tarik Mahmoud
Sr. Manager, eSupport & Service Technology