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Lenovo

Lenovo collaborates with customers via the community to solve complex technical issues. The community provides early insights to Lenovo about products being sold in early adopter regions. A technical group within Lenovo has formed a private community to collaborate because it is a better medium than e-mail.

Lithium’s strength in reporting and metrics has helped us drive success with our customer community Having access to the Community Health Index and Lithium’s ability to benchmark our community against peers in size, tenure, and type provides us with insights that guide and optimize our growth and help us achieve our business objectives.

Mark Hopkins
Project Manager for Social Media