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Future Shop
FutureShop serves Canada’s most sophisticated electronics customers and is the #1 technology community in Canada. Lowered customer-service support costs. Community was the winner of the $1Million “Best Buy Chairman’s Innovation Award”. The community has over 80,000 members and over 150,000 posts to date with a four-fold growth in traffic in past year.
Lithium Ideas is a great step forward in how we gather and process feedback to improve both our online and in-store experiences. Because Lithium Ideas builds on a social media platform, idea exchanges can be part of the broader Future Shop community experience - so we're both benefiting from and extending our customer engagement.
Robert Pearson
VP of e-Commerce